2. Do you have a complaint or claim by a patient against you pending?

Response (q913)	N	%
Yes	86	11.45
No	658	87.62
No response	7	0.93

3. To avoid litigation and complaints, I tend to practice defensive medicine

Response (q914)	N	%
Strongly agree	98	13.05
Agree	438	58.32
Disagree	180	23.97
Strongly disagree	17	2.26
No view	18	2.40

4. Patients have become more demanding over the last few years

Response (q915)	N	%
Strongly agree	413	54.99
Agree	295	39.28
Disagree	27	3.60
Strongly disagree	0	0.00
No view	16	2.13

5. There is a need for a special authority or body to deal with litigation and compensation matters

Response (q916)	N	%
Yes	515	68.58
No	100	13.32
No view	136	18.11

6. The current clinical indemnity organisations are geared up to meet the demands of today’s litigation environment

Response (q917)	N	%
Strongly agree	40	5.33
Agree	452	60.19
Disagree	155	20.64
Strongly disagree	18	2.40
No view	86	11.45

7. New entrants into the clinical indemnity market are not experienced at dealing with litigation and compensation matters

Response (q918)	N	%
Strongly agree	61	8.12
Agree	255	33.95
Disagree	98	13.05
Strongly disagree	7	0.93
No view	330	43.94

8. The 'no fault' compensation scheme is a good mechanism for dealing with litigation and compensation

Response (q919)	N	%
Strongly agree	132	17.58
Agree	328	43.68
Disagree	122	16.25
Strongly disagree	35	4.66
No view	134	17.84

9. The best way to reduce the likelihood of litigation and complaints is

Response (q920)	N	%
Reduce patient expectation	124	16.51
Improve policing of quality of care	39	5.19
Re-accreditation of doctors	7	0.93
Better monitoring of near misses	71	9.45
Change the culture of staff attitudes in the NHS	89	11.85
Improve education and continuing professional development	115	15.31
Increase the number of staff to increase the staff to patient ratio	282	37.55
Improve the standard of facilities and equipment	24	3.20

10. Improved risk management processes decrease the chance of litigation

Response (q921)	N	%
Strongly agree	117	15.58
Agree	477	63.52
Disagree	86	11.45
Strongly disagree	5	0.67
No view	66	8.79

11. What change(s) would you propose to improve the situation for the benefit of all parties? (A selection of results from this section are available on request)

12. Standards of clinical care in the NHS generally are

Response (q923)	N	%
Excellent	62	8.26
Good	415	55.26
Adequate	231	30.76
Poor	40	5.33
No view	3	0.40

13. Over the last five years standards of clinical care in the NHS generally have

Response (q924)	N	%
Improved	257	34.22
No change	244	32.49
Worsened	220	29.29
No view	30	3.99

14. Regular feedback to me from my patients about the quality of my clinical practice would be

Response (q925)	N	%
Welcome	232	30.89
Helpful	356	47.40
Unhelpful	32	4.26
Impractical	98	13.05
Obstructive	7	0.93
Other	26	3.46

15. Regular feedback to me from my colleagues or employer about the quality of my clinical practice would be

Response (q926)	N	%
Helpful	662	88.15
Unhelpful	11	1.46
Impractical	48	6.39
Obstructive	6	0.80
Other	24	3.20

16. The current culture of compensation could be an excessive burden and could affect the viability of the NHS

Response (q927)	N	%
Strongly agree	378	50.33
Agree	326	43.41
Disagree	32	4.26
Strongly disagree	0	0.00
No view	15	2.00

17. The compensation and litigation culture is contributing to the current low morale and recruitment difficulties already faced by the NHS

Response (q928)	N	%
Strongly agree	349	46.47
Agree	315	41.94
Disagree	59	7.86
Strongly disagree	6	0.80
No view	22	2.93

18. An increase in the amount of compensation could be an excessive burden and could affect the viability of the NHS

Response (q929)	N	%
Strongly agree	413	54.99
Agree	297	39.55
Disagree	30	3.99
Strongly disagree	0	0.00
No view	11	1.46